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FAQ

Orders:

 How do I change or edit my order?

You can edit your cart at any time before checkout. Simply click on “My Cart” at the top right corner of the page to view what is currently in your cart. Please note that once your order has been placed and payment has gone through, it is no longer editable.

 

 Shipping:

 What are my payment options?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

When will my order ship?

Orders will be fulfilled within 1-2 business days of receipt. Depending on where you live, the time it takes for your product(s) to reach you, may vary. Please allow up to 6-12 business days for delivery.

 How do I track my order?

Once you have placed your order with iFLY, you will receive an order confirmation email to confirm that your order has been received. 

Do you ship to P.O. boxes?

Our carrier does not ship to P.O. BOX addresses. Please ensure you enter a residential address for delivery.

Is a signature required in order for me to receive my package?

Unless it's specifically requested, a signature isn't required upon delivery. If you'd like to request signature service, please leave us a note.

 

Warranty:

Do you have a warranty? What does it cover?

We offer a 10 year honest warranty on all our luggage. Please refer to our Honest Warranty page for more information. 

What do I do if an airline has damaged my bag?

Airline damage is not covered under our 10 year honest warranty. If your luggage has been damaged in transit you must immediately file a report with your airline or common carrier. 

Please contact our customer care team if you have any questions: customercare@iflyluggage.com

 

Returns & Cancellations:

Can I return a product once I've already received it?

You may return any product within 15 days at your own expense, provided that the product was never used.

What if I've changed my mind? Can I cancel my order?

If an order hasn't been shipped yet and you decide to cancel, we offer you a full refund. 

 

Pricing & Billing:

When will my credit card be charged?

Once your order has been placed and received, the payment will be charged immediately. Please allow up to 24 hours for it to appear on your bank statement. 

 

Buyer’s Guide:

How do I take care of my iFLY luggage?

Please refer to our 5 Tips To Keep Your Luggage in Great Shape 

Can I take my iFLY luggage in the cabin of the aircraft?

All carry-on sized luggage is within the size restrictions of most major airlines.

 

 Additional Support:

How do I contact you?

Send us a message at our Contact Us page 

I have an event & want iFLY to be a part of it.
If you have an event that you think iFLY should be a part of, please e-mail information to: info@iflyluggage.com.

How can I sign up for iFLY newsletter?

For iFLY’s latest news and exclusive offers, sign up for the newsletter located at the bottom of our homepage.

How can I find iFLY on social networks?

You can follow us on Facebook, Twitter, Instagram and Pinterest 

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