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By registering, you won't need to show your proof of purchase if you need to make a claim.

Helpful Hints:
  • The Luggage Style is found on the hangtag.
  • Upload a clear photo or scan of your receipt.


If you have a valid claim and provide us with the relevant information surrounding your claim, we will provide you with either repairs, parts or new iFLY luggage at our expense and discretion and completely free of charge to you. That means we take care of all the shipping fees, all the handling fees and all other fees that we may incur while satisfying your claim.

Our warranty covers only defects in materials and workmanship and does not cover, among other things, wear or tear, scratches or stains, or mishandlings or negligence caused by an airline or common carrier. This warranty is not transferrable and does not cover consequential damages or loss of use.

Before leaving an airprort or travel station, examine your iFLY luggage carefully. If you notice damages, file a report immediately with your airline or common carrier. Such damage is not iFLY's responsibility.

Making a claim

If your iFLY luggage is damaged and you have a valid claim under our warranty, please send us an email with your name, proof of purchase or warranty confirmation number, the UPC and a description of how it occurred.

One of our customer care specialists will review your claim and contact you to follow up on your claim.

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